Beginning in January of 2022, cellular providers will begin turning off their 3G networks. They are taking this step because as technology evolves and improves, they remove older services. If you are using an older device, SUPRA suggests that you check with your cellular provider to determine if your phone requires a 3G network to function.
In response to this, effective December 31, 2021, Supra will be shutting down an earlier generation eKEY server. Because this server supports the oldest versions of the eKEY app, it is important that all keyholders confirm that they have the latest version of the eKEY app.
SUPRA sent a message to any keyholders that may be affected by the eKey server shutdown.
Click here to see the message.
Keyholders should confirm that their device, operating system, and eKEY app meet minimum requirements. Detailed guidance is in this document.
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